Please also be aware that any deliveries to Northern Ireland with a 'BT' postcode will usually take three days to arrive on 2 Day Northern Ireland Delivery.
Any order containing a product that is listed as a preorder, will be held until the preordered item has arrived in stock. Orders containing a preorder cannot be split, if other items are needed before the expected delivery date, these items should be ordered separately.
Weekend Deliveries UK. A signature is required for these methods, so somebody will need to be at the delivery address to sign for it. If the order is placed after the 4pm cut-off on a Friday, the order will be dispatched for delivery on the following weekend.
Please note we are unable to guarantee any order being dispatched to the Scottish Highlands or Islands to arrive within the quoted time frame. At the Vanilla Valley we dispatch Monday to Friday and aim to dispatch within 2 - 4 days of receiving payment.
Dispatch and delivery will not be made on a Bank Holiday. Delivery estimates are based on postal and courier transit times i.
Offshore islands and International shipping charges will apply at check-out, please see our delivery information page for a full breakdown of these postcode areas. This option will be dispatched via Royal Mail's Tracked 48 service, unless the size, weight or value exceeds Royal Mail's limits, in these cases DPD will be used instead.
Orders for this service must be placed before 12pm for same day dispatch Monday to Friday , it will otherwise be sent the next working day. Deliveries are made on working days, Monday to Friday, delivery is not guaranteed on Saturday. Royal Mail's delivery aim for this service is two working days Monday to Friday. This is not a guaranteed service. Next Working Day delivery is available for orders placed before 3pm for same day dispatch.
This is a next working day service, as such deliveries on this service are made Monday to Friday only. Someone will need to be present to accept the delivery as the delivery requires a signature, deliveries will not be left in a safe place if this information is not provided; you can tell us this at checkout on the address page.
Please provide a valid mobile number for the courier to contact you on when selecting this service; you will receive a text to notify you of your delivery slot. Please inform us of non-delivery of your order within 7 days from the expected date of delivery, this allows ample, reasonable time to check with couriers whether your parcel is being held, tracking information can be provided and re-delivery or collection can be arranged.
Although best efforts are made to avoid breakages when the orders are packed these do sometimes occur; Please thoroughly check your package on arrival for any damages or missing items and report them within 48 hours or receiving your parcel. We will ask for photographs of damages where required. We do not accept returns on perishable and consumable goods I. In cases where items incur damage through transit we will replace the goods free of charge once a detailed explanation or photographic evidence has been provided, as this will greatly aid the claims process filed with the carrier responsible for the delivery.
Please send photo evidence to sales thevanillavalley. The return procedure must be initiated within 7 days of receipt of the item carried out via email or letter. All items must be returned with reasonable care in their original packaging, in an 'as new condition' to the address below.
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